Dairy Queen - 426 Reviews - Ice cream shop (2024)

I waited in drive thru over 25 mins,I was happy to wait my turn. Got to the window to pay and Was charged 5 times for the same order last night after the kid at the drive thru said the receipt paper went out.When I called the store manager this morning she said she can only refund 4 charges for the inconvenience but not the 5th because that was the original charge. The mistake wasn’t MY fault and now I have to take time out of my day to go down there and get it fixed. UNREAL!

I had a strawberry cheesecake blizzard. It was soooo good. I had to wait a bit it was busy. Worth the wait.

This drive through is absolutely garbage. Horrible, horrible horrible. You will be waiting forever. Wouldn’t let me put 0 stars ⭐️ So I gave them 1.

Blizzards are always great . Bad thing is they dont use the rewards program from the app to earn free treats.

Too bad.we waiting for my order and one employer ask me wath we want. Every barry left work toodistraccion.

Even though the lobby is closed, the food was still amazing. Fresh and hot. And where else can you get a sandwich, side, drink and a sundae for $7?

Product was good. Drive thru line was average speed time. Staff seemed indifferent. Over all, just a typical Dairy Queen.

My wife and I went to our local DQ in Lake Wales Florida. Waited patiently in a slow moving line and place our order for two medium Blizzards and was told to pull to the window. After pulling to the window was finally greeted by a young lady who told us one of the Blizzard order wasn’t available and when I was about to ask why I was just being told that, was told they could do both Blizzards as order and it would be 11.54 , gave her $12.00 and was told I needed to give her $0.54 more and I explain no that she owe me 0.46 in change. Finally the Blizzards were brought to the window and I asked that is a Medium Blizzard and was told No it’s a Mini. Show her my receipt and then was told to pull to the stop sign that they would have to remake the one that was wrong. After twenty five minutes I called the number on the receipt and asked for the manager. I was told no manager on duty and he was in charge tonight. Explain we were still at the stop sign waiting for the Medium Blizzard that was made as a Mini. States he would start making it now. Told him to forget it and just refund me for one medium Blizzard that we didn’t get, he asked how much is it , I told him $5.39 plus taxes. 32 minutes later I received $5.39 ! Question who own this DQ? Who is the manager? This is how we run a business and treat customer??

They have become extremely expensive. Cost $20 for 2 xl blizzards.

Ordered chicken fingers and gravy meal with onion rings! No gravy and got French fries! Called and the person was more concerned about how I ordered it! Then correcting the problem kept asking if I had a recipe! Why would I lie! I went there for the chicken and gravy!

The flavors of the month are fantastic! Try the raspberry fudge or the brownie batter! The customer service is great attitude wise but, horrible every other way. We went into the drive thru line and we were there for about 15 minutes or more. I had ordered 2 slushies and a brownie batter blizzard all smalls. One of the slushies wasnt full at all and the other was overflowing. It was cherry flavor so all that red dye spilled in my car. The cups werent wiped off and there was obvious slushie on top of the lid. No napkins were given, I had to ask. I would much rather pay a little more and go to Culvers or just somewhere else. Management needs to step up their game.

I ask for a medium Chocolate Chip Cookie Dough blizzard and fries and I end up getting a sprit and a small faux crunch bar Blizzard with DQ stamped in it. I certainly didnt get what I paid for and sadly this isnt the first time its happened in the drive thru. Unless your placing your order inside, expect high school shenanigans to be happening in the back and over the speaker cause the orders arent always successful. My suggestion is simply to take your time at the window and focus.

One of the best DQ around!!! Staff is always pleasant and helpful!!!

Food came out fast n fresh.

Manager forced us to show her all the ice cream in the car as she believed we were given our entire order and were lying about one of our items. The rest of the staff was nice. Been here multiple times and the drive thru sign has been broken with no lights for quite some time

This location has a drive thru, on the side of the shopping center building. Oreo and Snickerdoddle blizzards were delicious. Customer service was great too. Staying safe with gloves and masks.

What i ordered was good except the sundae was already melting when given to me thru the drive thru. They shouldnt have put it together prior to me arriving at theme window. Still good.

The product was great - we arrived at about 30 minutes before closing time. There were four employees - one was obviously ready to go because he was cleaning the machines and sweeping the floors. No worries - the problem I had was that NONE of the employees had in gloves or hair nets - even the young lady taking the money - she would also prepare orders... They were all clearly upset when 3 or 4 more people walked in at about 950. The ice cream was a great treat - thankfully I didnt find any hair in my blizzard... Lol!

Great place for a meal or just ice cream. Great staff! We really enjoyed our visit.

I just cane here and ordered a slushy for my 2.5 year old. Waited for almost 15 min for hen a difffeent girl says to me “ you can either get. A mini blizzard or a sundae”. I said huh she said cause we can’t get you your slushy. So insensitive and not compassionate. Got a sundae that my daughter hated tossed it and walked out. She saw my daughter not eat and said thank you have a great day. Worst service ever.

Slow, forgets to cook what you ordered. Get mad when you try and tell them. Stands around and laughs makes jokes....just a bunch of kids getting paid to play around

Great place to have lunch. I get the $6 meal deal and have never been disappointed.

Interesting is all I can say... Waited in line for 45 minutes with only 4 cars ahead. Then when taking my order I had to trust s number of times and get to drive thru window and its was still incorrect. Very disappointing experience

Place was clean people are nice food was good

The machine was supposedly broke that is used to make the one item I wanted out of everything they make. Then the cashier whose perfume was so strong I could smell it through my mask looked at me like I was stupid for asking about other options.

Very disappointed with our meal. The fries were cold and old, bread was burnt. The only enjoyable thing was the friendly young lady at the drive thru window.

The place is good and comfortable. the big problem is, they put too much salt on french fries, never deliver the complete order always missing something for example the soft drinks do not bring them all always you have to go to the front to tell them to give you the drink that is missing or the food. also sometimes you arrive. to the store and they take a long time to take the order because they are in the back talking and laughing. If you do not notify them that you arrived they do not take care of you. They also make many mistakes with the orders, for example if I ask for a hamburger without pickles or onions they always put it on. They do not worry if the customer is satisfied or not. I was a very frequent customer in that store since it is the only dairy store that is in this city. Now I will not go back. there is no professionalism

Went through the drive-thru to order and I sat at the speaker for a good 10 minutes and nobody ever answered so I had to repeatedly say Hello to the speaker for about 5 minutes until someone finally answered. The inside was completely empty and no one was in front of me in the drive-thru so there was no excuse as to why nobody was able to give service. Once I ordered and got to the window the service was extremely slow! I understand the whole ice cream process takes a little longer to work up but good Lord it took 20 minutes for them to even give the first ice cream from the order.

They forgot my milkshake, but were fast about it once I asked

The place looked clean and the staff was very friendly, but the food was garbage. To tell you how bad it was, you could hear the man microwave the fries. They were limper, greasier, and more disgusting than McDonalds fries which says a lot. Even the burger was terrible since it wasnt nearly as warm as it should be, it was room temp at best. I didnt try the ice cream though so hopefully thats better than the food.

Very busy store, 8 cars in drive thru, friendly staff

Paige and Claudia hit another one out of the park. A while back I had to make my son an emoji birthday cake. I was blown away! Now my sons girlfriend needed a cake. We needed a Mrs. Potato Head cake. These two, plus the entire staff that we dealt with were so helpful, accommodating, friendly and professional, we would not hesitate going back again. Ladies, you two outdid yourself with this one! Thank you very much. A review was also sent to corporate on your behalf. Lake Wales Dairy Queen rocks!

Ordered a banana split to go & towards the end of my dessert I find a blonde hair !! Not surprised since the girls there had tied pony tails but not braided . The girl who took my order didn’t speak up at all . So many employees not one greeted .

Came in with family no one greeted us. The girls was going back & forth never said one moment . Kept looking at us. The place was dirty food was everywhere. Tables werent clean. To many people and not enough employees. Customer service is a huge in fast food. Walked out.

Dairy Queen on Hwy 27 have the BEST STAFF....I have went there different times and they all have great customer service. The food is great. My favorites are slaw dogs, chicken fingers, onion rings, chicken blt, bacon cheeseburger, banana split blizzard, snikerdoodle, dipped strawberry, oreo and pineapple blizzard. I take my grand kids all the time...prices are great. Thank you Dairy Queen

Went through the drive through and worst service ever! I ordered $23 worth of ice cream and it was terrible whipped cream tasted very old. I went through “drive through” thinking I’d get “to go” containers it melted and ran over the top all over my car seat before I got home. Just ridiculous!

I dont really understand the serving process here. When we walked in they were busy but we were helped right away. Then 15 minutes later my husband got his blizzard and then 6 more people who just walked up were served. Then I received mine, after my husband was completely finished with his. Orders should be served in the order they are taken. A smores blizzard isnt complicated. It seems if you dont stand at the counter and stare at the staff you dont get served promptly. Lesson learned.

My wife went to the drive thru to order a sandwich. She heard they had a cheese steak she wanted to try. When she asked the guy on the other end of the microphone if they had the sandwich his reply was Look at the sign fool! She said excuse me and his reply was we only have the food you see on the sign. I called and asked to speak with a manager and the guy told me that the manager was off today and that he was the shift supervisor... Really... this is how a supervisor speaks to guests? Never Again! The only reason I am giving it one star is that there are no negative stars. Worst customer experience ever.

Young man kept pushing his hair back and not washing hands. maybe there should be an older manager on duty or staff taught sanitation. we wont be going back.

Visited on my lunch break Friday and waited 20 mins in drive thru and only received drink. Had to go inside to ask for a refund and pay only for my drink.

I ordered a blizzard and asked for it to be gluten free and the young lady put together some concoction with butterscotch and chocolate and some praline cubes, she did an outstanding job it was delicious.

Very good. Everything was fresh and tasty. Crew was pleasant

Fantastic service and the ice cream Was delicious. The manager Kaelee was very pleasant and polite. Truly an asset to Dairy Queen.

The service was a bit slow but it was a hot day calling for a cool treat.

2 gentleman working give poor service, 1 kid is new, so I can cut him a little slack, we ordered 4 chili dogs and 2 drinks , took 35 minutes we were the only ones here , the 4 chili dogs the new kid brought to us had no hot dogs and he didnt know how to make a orange Julius, so I had to change my order. The other kid gave my wife lip , when she asked for her money back! Very poor service!

Food was great but seemed to be no mangers so service was slow...and judging from the owners response the apple doesnt fall far from the tree...

Best Dairy Queen Ive ever been to. So clean and so yummy!!!

Took my little grandson to get him a ice cream cone and since today was National Ice Cream Day according to ads and commerrcials the small cone or blizzard was supposed to be free. They said no. I wont be going there anymore.

Remodeled recently - white & green. Meal alternatives have expanded. I like strawberry malt. All seating near the front with two or four chairs. Remodel has made it brighter.

Mario and hes team are excellent. Thanks for making my daughter happy with her ice cream. also Luigi was great

Ice cream is always fresh and tastey. The employees need some personality though. They look like they hate their Job!

Very clean inside. Staff is relatively friendly. Ice cream was really good. We didnt have any of the cooked food but they have a good variety

Never have a problem with my orders.. they are good clean n quick.

I love this place, they are open till 10pm, so I can get ice cream after my prime time shows. The staff here are always friendly, even on free cone day.

The staff was very friendly, and they were able to take care of a large amount of hungry customers in short order! Ice cream was very good as it always is.

Used the “drive through “. The chicken strips are amazing. Surprised more people aren’t talking about them! Highly recommend!

There was a 15 minute wait to our order. It seemed to be unorganized on who helps who to get the order completed. There was no blizzard check done. It also seemed they did not communicate with one another on delivery of foods.

My kids love their blizzards. Classic treat!

They are really taking a long time to get customers through the drive through.

Long line but worth the wait. Could be bigger. But was very fast and friendly. Recommend going on off hours.

Excellent blizzard good service!!!

I love the employees, they are so sweet and the service is great. The food is always soooo good. I love going to our Lake Wales DQ.

Always the best service, best ice cream treats, and best value!

I ordered a birthday cake. Clean restaurant, friendly staff. Have been back to that store on numerous occasions. I would recommend it to family and friends.

It was great food great service and clean well organized

Very small space, but the usual good treats weve all come to expect from DQ. Efficient friendly staff - nice.

My French fries and tuna salad was superb! My best Dairy Queen experience yet!

I had the pumpkin pie blizzard and it was thick and delicious, staff could be more friendly.

Great food. I especially love the BBQ sandwiches.

They do s great job of getting u in and out with no problems

Birthday ...love blizzards. So nice at this location. Eagle Ridge.. rt 27......And very hard workers

I found hair in my ice cream and the staff was also very rude and disrespectful. Would not come again

Always great service. Clean. Good food quickly. Plays good music. Bathroom is clean and nice.

Good dipped cones

I love their ice cream its just they should get lactose free ice cream

The customer is great the service can be a bit slow other than that I like it.

M&M Blizzard, best there is. Friendly staff, small location with Mom & Pops feel.

Great stuff, although young but friendly and efficient.

The ice cream is probably great, but they dont even have a chicken basket!

Perfect cookie dough blizzard!It was a great finish to a perfect day!

Turtle Pecan Blizzard. Good for the taste buds and the stomach!

I love this place. The best ice cream in town

I scream, you scream, we all scream for ice cream. Once the shoutins over, you know where to go! Yummy..

Loved, folks there were very nice, great Ice cream

Eating their blizzards is like eating flavored ice cream that is 5 times better than what it actually is.

Great service. Fast service. A good place to take the grandkids after church.

They are very good at quick service even when bust

Fast service, friendly employees! Best Dairy Queen around!

I only go their for the ice cream. There customer service is always fantastic!!

Delicious sundaes. Friendly server. Clean.

I had their 1/4 lb hamburger. It was so good.

Food was good had to wait a very ling time to get food

Great food and energy. Need to work on keeping front tables and floor cleaner

The guys who served me were awesome and went above and beyond. Thanks for the service!!!!

I simply love their blizzards. They are outstanding.

Love this place and they have free pup cups for my dog

Very very slow and only gave one blizzard

Has great chicken strips and burgers! Ice cream is great of course!

Favorite ice cream place. Very clean and friendly.

Prices are always low perfect for family dining and the food I always fresh

Drive thru to get birthday cake..so easy

Looks great. The new interior was needed. Staff is very professional.

Service is fast and friendly. My granddaughters love it.

Good hamburger and ice-cream.

Blizzards are great and they always get the order correct.

Great service and great ice cream

Love this place, good service, lots of good candies in blizzards

Not my favorite here but do go once in a while .They are not as friendly and I know this place could use an upgrade .

Great staff here. Friendly and quick.😃

Good service good ice cream clean and friendly

Got orders wrong... Had some kind of candy in my co*ke I ordered ...

DQ ice cream closest to custard (Culvers is too far)

Best Dairy Queen around absolutely love the place and the service :)

They are always very friendly

I love the Dilly bars but theyre expensive.

Quick friendly service! Always a pleasure

Friendly staff great icecream

Not very freindly snd out of chocolate icecream????😣😣😣

Always great!

My app was acting up and the cashier helped to fix it. Above and beyond

They now how to make a decent tuna sandwich.

It was ok, vanilla cone lacked taste. Service was as expected.

Not very good milkshakes or splits

Great service, the location was nice and clean.

They are always friendly. Great place

Good clean store. Plenty of help and parking.

Our food order was not right had to remake it

Fast service

AWSOME!!!!! WENT ABOVE AND BEYOND TO MAKE SURE EVERYTHING WAS ERFECT.

Good hot meal, then ice cream.

Been through here a couple of times and every time they had been slow

$5 lunch with a Sunday included great

Pleasant employees and tasty food.

Great service. Fellows did super job.

Friendly and food was hotNice place

Good food and service

Good burger n Ice cream

Had a blizzard wasnt thrilled with it

My favorite blizzard is Turtle Pecan .

Great service . Delicious 🍨 🍦 🍨 🍦

Right now its drive through only

Workers are super slow as well as being a long time waiting

Great ice cream and service

Always good, especially fries

Nice employees and very clean.

So good

The burger tasted gross 🤢

Fast service and friendly employees

Simply put, love Dairy Queen

Clean and counter personnel are efficient.

$5.00 Meal simply the best

Clean, friendly and modern atmosphere!

Great people, great food.

Dip cone....nuff said !

Delicious

Great food and ice cream

The best hamburgers!

Always good service at this DQ

Love it

Wonderful nice customer service

Ice-cream of Oreo cookie.

Whats not to like about a Dairy Queen?

Delicious

Is the best Dairy Queen around

Cheap food, Great place

Good pbp

Love lunches here.

Delicious, fast service

Great place Very clean place

Very good

The queen of ice cream

Fast, friendly service.

Icecream

Very friendly service

They got it right tonight.

Luv my blizzards

Enjoyed the blizzard

This place is disgusting and unsanitary

Great icecream.

Always delicious

Blizzards rocks!

Excellent service

Ice cream

Sherbert is great.

Always good

Ok high Fl prices

Gotta love the ice cream

RESSE BLIZZARD THE BEST!!!!!!!

Love it